I agree with Harish Kotadia that Social CRM represents a huge opportunity for services companies. He has create a follow-up post. On how IT services companies can prepare for the opportunity covers some of the key steps to capitialise on these opportunities. Paraphrasing slightly, his recommendation is for organisations to. Integrate social media channels into websites. Include social media metrics in performance dashboards and SLAs.

SEO, Web design, Software Development. Tuesday, March 11, 2008. In this javascript tutorial on anonymous functions. This causes an alert saying. In the above, Javascript lets us substitute.

Navigate the Changing Roadmap in IT. Thursday, November 19, 2009. This is where VARs and service providers needs to focus on IT trends and key business transform.

If you are interested in following my latest entries they can be found at my new blog, Lexington Computer Repair. I think I may have been a bit too subtle with my point in my original post on this topic.

Tuesday, December 20, 2005. It is basically a light version of Ambedo. The features are best described in their FAQ. But it works like Yubnub but with all shortcuts starting with! Followed by the command and possibly a parameter. You can also read some more about it over at SearchEngineWatch. Of course it is very biased since I like Ambedo a lot.

A day in the life of Lauren. Reaching a Live Customer Service Rep. Fortunately, the Wall Street Journal has discovered some shortcuts to reach a live person. Operator Short Cuts Curtesy of WSJ. Hit zero twice, after menu choices play.

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